Mile$tone Prep Program
Phase 5- Days 6 - 7
SETTING UP FOR SUCCESS
One of the best ways to feel confident in your business is to have all the resources you'll need at your fingertips. You'll want to set up your Bookmarks Bar on your computer with the following folders and links with in them.
Folder - USHA
Agent Portal (This you will gain access to once you are appointed by the company in your resident state.)
Your Business Facebook Page (you will learn about this in another step)
Your Business website (you'll get this when you are appointed)
Folder - Appointments
(These are all the links that you may need while you are running an appointment)
Doctor Look Up - PHCS (Private Healthcare Systems - our Secure Access plan uses this network)
Dental Look Up - Careington PPO (Secure Dental)
Dental Look Up - Dentemax PPO (Secure Dental)
Spectera - Vision Network Doctor Look up
Days Calculator (We can set our plan start dates our 45 and still get an advance. Further than that only up to 60 with no advance. You can use this calculator to help with your start dates. If you put in an application 45 days out, AFTER it issues but BEFORE the start date arrives, you can change the start date out further only up to 60 days from the date of application.)
Folder - Reference
Folder - MDLive for your clients:
www.247doctorAIBC.com (for plans with an Association)
www.247doctorSCA.com (for plans with an Association in FLORIDA)
www.247doctorABC.com (for Secure Access Plans)
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Add On Department - 817-878-3689
USHEALTH Group - Main Number: 800-387-9027
MDLive (888) 430-1519
Recalls: 800-984-3607
Verification Phone numbers: 866-277-0007 // 866-992-0978 // 833-579-2171
Verification Calls Missed: 800-387-9027 select option 2 twice
Verification Call Issues: Anita 817-435-3092 (text) this is her personal cell phone - please text her first if you have an urgent issue.
Head of Licensing: Cindi Smith, Center Manager 817-692-7450
Fax Number - New Business: 800-232-2026
Fax Number - Nashville: 888-825-3711
Intelliscript: 877-211-4816
EyeMed Insight Network: 844-230-6499
Cigna PPO Dr Search: 800-387-9027 (this is the home office number as well)
PHCS PPO Dr Search: 888-371-7427
Dentemax Dental - 888-512-4114
Careington Dental - 800-290-0523
EMSI - 800-583-5740
Referrals - Tamara Weber - 817-878-3463
Testing at OUR EXPENSE, processing center and scheduling - 405-945-0038
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New Business Contacts...
New Business General Help and Questions: NewBusInfo@ushealthgroup.com
Help with Pending Apps - Rosie Perez - New Business: PerezR@ushealthgroup.com
Help with major New Business Issues - Joey Hembree, New Business Manager: HembreeJ@ushealthgroup.com
APS Issues - for when you need to send them test results and such: NewBusAPS@ushealthgroup.com
Customer Service - in order of contact for issues...
Customer Service General Help and Questions: CS@ushealthgroup.com
Help with specific customer service issues - Cathy Pope, Agent Support Team: PopeC@ushealthgroup.com
Help with complicated customer service issues - Robin Puente, Filed Liaison Specialist: PuenteR@ushealthgroup.com
Help with major customer issues, plan changes, payment problems, etc - Angie Ledbetter, Senior Field Liaison Specialist: LedbetterA@ushealthgroup.com
Verification Call Issues:
Cindi Smith, Verification Call Center Manager
(817) 878-3872 office
(817) 692-7450 personal cell - you can text her
Email: smithc@ushealthgroup.com
Referrals:
Tamara Weber Webert@ushealthgroup.com
Add On Department
Email: POS_Add@ushealthgroup.com